TERMS AND CONDITIONS

HOURS

The Arts Center is open to the public at the hours listed here. Please enter through the main entrance on River St. The back door is reserved for staff and instructors.

PARKING

On-street parking is limited between the hours of 9 AM and 5 PM. within the Central Business District. All city-operated parking lots and garages are available for free overnight parking Monday through Friday, 6 PM – 8 AM. Free parking is also available on weekends. Permits are required for daytime parking, including the paved lot directly behind The Arts Center. You can find some additional details on our PARKING page, but please visit the City of Troy’s parking website for the most up-to-date information.

INCLEMENT WEATHER

The Arts Center may be closed due to inclement weather during the months of November-February. In the event of a closure, students will be notified via email. Please be sure to check your spam folder.

In the event of inclement weather, The Arts Center may cancel or postpone classes. We generally follow TROY CSD’s cancellations/delays but with more cancellations as we have night classes. For up-to-date closing and delay information, please visit our homepage.

The Arts Center will make every attempt to reschedule classes due to severe weather. Make-up dates are added whenever possible at the end of the class session. If a class cannot be added to the end of a session or is a one-day class, we do our best to reschedule a class that works best with all parties involved.

Classes missed due to inclement weather will either be rescheduled or refunded. If The Arts Center does not close for inclement weather, you will not be refunded if you miss class.

You may also check our website or social media for potential closures due to snow.

CLASS CANCELLATIONS

In the event of a class cancellation, you will be notified within a week in advance of the start of class via email. Please be sure to check your spam folder. Classes that are canceled due to low enrollment or the instructor’s request will be refunded as a credit to your account which can be used toward a future class, or refunded to your original form of payment upon request.

RELEASE FROM LIABILITY

Upon your first day of class, you will be required to sign a release from liability and photography permission form.

ARTWORK RELEASE

Any artwork left at The Arts Center longer than one month following the final date of class becomes the property of The Arts Center and is subject to being discarded.

REFUND + CLASS REGISTRATION POLICIES

There will be a $25 charge for each returned check.

The Arts Center is not responsible for classes missed due to illness or student’s other commitments.

If a class is canceled by The Arts Center, payment may be applied toward another class or refunded.

REFUND DETAILS:

To be eligible for a refund or class credit, a registrant must contact Arts Center staff at least 7 days before its start date, The Arts Center can either place their full balance into a residual account to be used toward another purchase at the Arts Center OR process a refund (less a 10% administrative fee).
If a registrant contacts the Arts Center less than 7 days before the start date of the class or event, the student is not eligible for a refund and all tuition and fees will be forfeited.
Registrants have up to 1-year to use any applied credits toward a future class or event. After 1-year the credits would be forfeited to the Arts Center.
Students often are registered manually for limited-space classes by our Education Department. Invoices should be paid immediately upon receipt. If an invoice goes unpaid 7 days before the start of your class the Arts Center would unfortunately have to withdraw you from the class. If your class has already occurred and your invoice is unpaid we unfortunately will be unable to register you for a future class until your previous invoice has been paid.
The Arts Center cannot pro-rate single or multiple sessions of a class. The Arts Center is not responsible for classes or events missed due to illness or other commitments. Please understand that our instructors are under contract and our space and materials are reserved and ordered ahead of time based on enrollment.
Refund checks may take up to 4-6 weeks to process. Credit card payments will be credited to the cardholder’s account.
Funds will be held in a residual account for 12 months from the start date of the class. Unused residual monies will be forfeited after one year.
If you withdraw less than 5 days before the class start date, or after the class has started, no money will be refunded.
Materials fees, memberships, and AM/PM care fees are not refundable unless the class is canceled by the Arts Center.

THE ARTS CENTER AND COVID-19

The Arts Center is operating under the State of New York Low-Risk Arts Guidelines.

Visitors of the Arts Center must be free of COVID-related symptoms. For more information about COVID-related symptoms please visit CDC.GOV/CovidSymptoms. Please note, that if you are showing signs of COVID-related symptoms and cannot attend your class, students have the option to request a full credit or refund up to 1 day before your class begins.

Regular sanitation of studios, common spaces, and restrooms will occur each day of the week.

Together we can make art and stay safe. We hope to see you at the Arts Center!

CAMP POLICIES

All campers must fill out a copy of the Parent Pack to be handed in at camp drop-off. One Parent Pack per child is required if multiple members of the same household are attending. The Arts Center of the Capital Region fosters an environment of respect and inclusivity. All campers of the Arts Center of the Capital Region must abide by the Camp Community Standards (see Parent Pack). Parents/Guardians have the right to request special needs accommodations for their child(ren). The special needs accommodation request form is located in the Parent Pack. The Arts Center must receive your accommodation requests no later than 2 weeks before your child’s camp (please email a pdf of your form to Joseph Mastroianni at joseph@artscenteronline.org.), and without such notice we cannot guarantee our ability to serve your child’s needs. If your accommodation request places an undue burden on our staff, we may not be able to fulfill it. Due to funding constraints, ACCR cannot provide your child with a full-time, dedicated aide. Campers 12+ may sign themselves out of camp during lunch or at the end of camp with written parental permission (see Parent Pack). Campers who sign themselves out will not be supervised, and The Arts Center is not liable for students once they have signed out.

AM/PM CARE

Child care is available for an hour before camp starts (8:00-9:00 am) and an hour after camp ends (4:00- 5:00 pm) each day. Child care per session, per child costs $15.00 and must be paid on arrival or departure. Pre-registration is not required. Child care is nonrefundable.

CRAFT FOR CREDIT

Craft for Credit classes are governed by Hudson Valley Community College’s refund policies. Please refer to their website, www.hvcc.edu, or call 518-629-4582 for information. Please note that HVCC requires that withdrawal requests be submitted directly to the Campus Registrar’s office in writing.